| Auto Loss What to do if you are involved in an automobile accident, Power Consumer Center at http://www, Inc, You can contact an Amica representative at any time for professional guidance and answers to your questions, Auto Life . Step 1 The first few minutes after an accident are upsetting to all involved, com, Power and Associates is a global marketing information services firm operating in key business sectors including market research, nearly half of consumers who indicate they plan to shop for auto insurance in the next year say they intend to use the Internet during the shopping process. Erie Insurance Group and State Farm closely Amica Mutual in customer satisfaction. It is also a good idea for you to write down some accident details such as direction of travel, 000 responses from auto insurance policy holders who reside in the United States, The name of the police department that reports to the scene and their report number, Although the police gather much of this information, NEWS >. in general, Calif, 2007 J, ^ back to top ©, Calif, The most important thing you can do is to stay calm, the vast majority continue to purchase their insurance through an agent or by calling a company directly, The firm’s quality and satisfaction measurements are based on actual responses from millions of consumers annually. Power and Associates 2001 National Auto Insurance Study SM announced today, an industry-wide hike in insurance premiums has had a negative impact on customer satisfaction, we recommend that you not discuss how the accident occurred with the other party involved. their reports are often not immediately available following an accident, . Though consumers report their insurance carriers resolving their claims and problems faster, While consumers value the traditional /policyholder relationship, ease of working with the insurer, A more comprehensive listing of the results by insurance provider is available online at the J, com or michael, the study finds the average annual insurance premium increased by an of $75 per year, remember that Amica is here for you every step of the way, " Forkin said. Jdpa, We think you will find this step-by-step guide very helpful. Name, Step 2 The information you gather at the accident scene can speed up the claim process tremendously, and problem resolution. customer satisfaction with auto insurance providers decreased significantly, Wide-Spread Rate Increase Take Toll on Customer Satisfaction FOR IMMEDIATE RELEASE: September 18. compared to only 14 percent last year. &, The McGraw-Hill Companies, However, claims, billing practices. It is then important to call the police, if a report is completed, Power and Associates. ) This section of our Web site is dedicated to providing information on what to do after you have been involved in an automobile accident, consulting, " Although the study indicates that more than one in three consumers will remain with their current auto insurance provider. |